What we're about

Improve Your Service Delivery

It all starts with a good SOP 

Service Delivery

If you've got (and follow) good Standard Operating Procedures, your Service Delivery will have no choice but to follow

literally wrote the book on that!

Well, several, really.

The Managed Services Operations Manual – 4 volume set – is included at no additional charge to Community members. In both PDF and audio formats. 

One of these books is 100% focused on running the Service Department. Another is 100% focused on delivery service to end user clients.

Just this resource is over 1,100 pages plus massive downloads.

. . . But that’s the tip of the iceberg. If there’s one thing you’ll find here, it’s SOPs – standard operating procedures. All of them based on real world experience from years running a successful IT business.

All of the tools you need to
improve your service delivery are inside the Community

A SNEAK PEEK AT THE RESOURCES

Improve Your Service Delivery

A few resources you’ll find inside the community to help you get your service delivery on track

Most Managed Service Providers only use 10-20% of the capabilities PSA systems. This costs you money because you have the tool to run everything in your business more effectively. But if you don’t put the right information into the tool, then you can’t get the reports you need to improve your business.

This course covers the daily operation of a managed service business – or any IT shop with a service board and a one or more technicians who execute the service. It assumes you have a service board or PSA (Professional Services Administration) and a service manager.

Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling

Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

  • Class
  • Book #1
  • Book #2

Of course, you'll also have unlimited access to:

Live Classes

Focused 100% on SMB IT Consutlants

Exclusive inside the community or at a discount (up to free!) at greatlittleseminar.com

Member Networking & Forums

Private messaging and forums to meet with peers, swap advice and share successes led by community leaders

Roadmaps

We have an overwhelming amount of information. SO, we've created Roadmaps to help your team get what they need fast. You'll find highlighted resources and tips on the best place to start.

Exclusive Content

Early access to brand-new resources

Access to content not available anywhere else at any price

Total Access

Unlimited access to Karl's entire library in all available formats. Plus - meet and get personal advice from Karl on regular member calls and more

Member Discounts

• Great Little Seminar
• Paperback editions of Karl's collection
• Bigger Brains
• and more!

The Small Biz Thoughts Technology Community is the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market.

*We are 100% committed to your success*
That’s literally why we exist!

Become our newest member

Monthly

12-Month Commitment
$ 119 per month
  • Unlimited access to the Resource Library
  • Monthly Recorded Member Calls
  • $99/class pass at Great Little Seminar
  • Ongoing discounts to SBT events
  • 1 Individual Login

Annual

12-Month Commitment
$1428
$ 999 per year
  • Unlimited access to the Resource Library
  • Monthly Recorded Member Calls
  • All-access pass at Great Little Seminar
  • Ongoing discounts to SBT events
  • 1 Individual Login
Most
Popular

Vendor / Corporate

12-Month Commitment
$9990
$ 2,999 per year
  • Unlimited access to the Resource Library
  • Monthly Recorded Member Calls
  • All-access pass at Great Little Seminar
  • Ongoing discounts to SBT events
  • Up to 10 separate logins for your team